At Fifth Renegade, we want you to feel confident about what you receive — but if something isn’t right, we offer a 14-day return policy from the day your order is delivered. To be eligible, the item must be in its original condition — unworn, unwashed, and with any tags still attached. Returns must be initiated within the 14-day window, and any item showing signs of wear, damage, or use may not be accepted. Final sale items, gift cards, and one-of-one or limited edition pieces (as labeled) cannot be returned. At this time, we do not offer direct exchanges — if you’d like a different size or style, you’ll need to return the original item (if eligible) and place a new order after the return is approved. Refunds are issued to the original payment method within 5–10 business days after your return is received and inspected. Shipping costs are non-refundable, and customers are responsible for covering the cost of their return shipping label. However, if you received the wrong size or an incorrect item, we’d be more than happy to make it right — just contact us within 3 days of delivery. To start a return, email fifthrenegadeus@gmail.com with your order number and the item you’d like to return, and we’ll walk you through the next steps.

At Fifth Renegade, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our brand.

Information We Collect

When you shop with us or sign up for updates, we may collect personal information such as your name, email address, phone number, billing and shipping address, payment details, and order history. We also automatically collect certain data — like your IP address, browser type, device information, and how you use our site — to help us improve user experience.

How We Use Your Information

We use your information to process orders, manage your account, improve our website, and communicate with you — including sending order updates, promotional content, or responding to your inquiries. Your data also helps us detect and prevent fraud, comply with legal obligations, and provide better customer support.

Cookies & Tracking Technologies

Our site uses cookies and similar tracking technologies to personalize your experience, remember your preferences, and analyze traffic. You can disable cookies in your browser settings, but doing so may affect some site functionality.

Sharing of Information

We do not sell your personal information. However, we may share your data with trusted third-party services that help us operate our business — such as payment processors, shipping providers, and analytics platforms. These partners are only given the data necessary to perform their functions and are required to protect your information.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you'd like to make a request, contact us at fifthrenegadeus@gmail.com. You may also unsubscribe from marketing emails at any time by clicking the link at the bottom of any email.

Security

We take the protection of your data seriously and implement security measures to keep your information safe. However, no method of transmission or storage is 100% secure, so we encourage you to protect your login and account info as well.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

Contact Us

If you have any questions about this policy or how your data is handled, you can reach us at fifthrenegadeus@gmail.com.

1. Acceptance of Terms

By accessing or using our site, you agree to be bound by these Terms, as well as our Privacy Policy and Return Policy. These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services. We reserve the right to update or modify these Terms at any time, and it is your responsibility to check this page periodically for changes.

2. Eligibility

To use our services or place an order, you must be at least 13 years of age. If you are under 18, you must have permission from a parent or guardian to use this site. By using this site, you represent that you are of legal age in your state or province of residence or that you have received parental consent to use the service.

3. Orders & Payment

All orders placed through our website are subject to availability and acceptance. We reserve the right to limit or cancel orders for any reason, including suspected fraud, inventory issues, or violations of our policies. All prices are displayed in USD and are subject to change without prior notice. Payment must be made in full at the time of purchase using the approved methods at checkout. By submitting your payment information, you authorize us to charge the applicable amount for your order.

4. Shipping & Delivery

We process orders within the timeframes outlined on our product pages. Delivery times may vary depending on your location and the shipping method selected. Please ensure your shipping address is accurate — we are not responsible for delays or losses due to incorrect addresses or courier delays. Once your order has shipped, you will receive a tracking number. Any customs duties or import taxes are the responsibility of the customer.

5. Returns & Refunds

We offer a 14-day return window from the date your order is delivered. All returned items must be in original condition — unworn, unwashed, and with original tags still attached. Customers are responsible for covering return shipping costs unless the return is due to an error on our part (e.g., wrong item or size sent). If you receive the wrong size or item, please contact us right away at fifthrenegadeus@gmail.com, and we will gladly assist with a resolution. Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund. Refunds are processed to the original method of payment.

6. Intellectual Property

All content on this site — including, but not limited to, designs, logos, text, graphics, images, and product concepts — is the exclusive property of Fifth Renegade and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the service or content without our express written permission.

7. Limitation of Liability

Fifth Renegade shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of any service or product. This includes but is not limited to loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages. Our liability is limited to the fullest extent permitted by law and shall in no case exceed the amount paid by you for the product in question.

8. Accuracy of Information

We strive to ensure that all information on our site is accurate, complete, and up to date. However, occasional errors in pricing, descriptions, or availability may occur. We reserve the right to correct any such errors and to cancel or refuse any order placed for an incorrectly listed product. We also reserve the right to update or modify product details without prior notice.

9. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide current, complete, and accurate account information at all times. If you suspect unauthorized use of your account, you must notify us immediately at fifthrenegadeus@gmail.com.

10. User Conduct

You agree not to misuse our services or website. This includes, but is not limited to: violating laws, infringing on our intellectual property, harassing other users, uploading malicious software, or engaging in any behavior that disrupts or harms the platform. We reserve the right to terminate your access to our services if you violate these terms or act in a way that goes against the integrity of our brand or community.

11. Third-Party Links

Our website may contain links to third-party websites that are not affiliated with us. These links are provided for your convenience, but we are not responsible for the content, policies, or practices of those third-party sites. Accessing such sites is at your own risk, and we recommend reviewing their terms and policies before using them.

12. Changes to Terms

We reserve the right to revise, update, or replace any part of these Terms of Service at our sole discretion. When we do, we will update the “Effective Date” at the top of this page. Continued use of our website following any changes constitutes acceptance of those changes. We encourage you to review the Terms regularly.

13. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed and interpreted in accordance with the laws of the United States and your local state of residence. Any disputes that arise under these terms will be resolved in accordance with applicable U.S. legal procedures.

14. Contact Information

If you have any questions, concerns, or need help with anything regarding these Terms, you can contact us at:

📧 fifthrenegadeus@gmail.com

Shipping Timeline

Pre-Made Items (Ready-to-Ship)

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  Orders typically process and ship within 2 to 3 business days.
  
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  Please allow 5 to 7 business days for processing and shipment.
  

Once your item is shipped, you will receive a confirmation email containing your tracking information. Delivery times may vary depending on location and carrier.

Pre-Order Items

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  Please allow 2 to 6 weeks for production and shipping.
  
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  Pre-order shipments may take 4 to 8 weeks to arrive.
  

Pre-orders are made-to-order pieces crafted specifically for our customers. These take longer due to production lead times but are fulfilled with care and intention. We will keep you updated during the process, including shipping estimates and tracking details once your order is in transit.

Additional Information

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  International customers are responsible for any customs fees, taxes, or import duties charged by their country.
  
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  Please double-check your shipping information before placing your order. Fifth Renegade is not responsible for delays or lost items due to incorrect or incomplete addresses.
  
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  While we work hard to meet all estimated shipping windows, delays may occasionally occur due to supply chain issues, customs, or weather-related disruptions. We appreciate your patience and understanding in those situations.
  

Contact Us

If you have any questions about your order, shipping timeline, or tracking updates, you can reach us at fifthrenegadeus@gmail.com. We're here to help.